He had made Hagen go over every detail and grimaced with distaste when Hagen told about the beautiful little girl and her mother. He had murmured “infamita,” his strongest disapproval. He had asked Hagen one final question. “Does this man have real balls?”
Hagen considered exactly what the Don meant by this question. Over the years he had learned that the Don’s values were so different form those of most people that his words also could have a different meaning. Did Woltz have character? Did he have a strong will? He most certainly did, but that was not what the Don was asking. Did the movie producer have the courage not to be bluffed? Did he have the willingness to suffer heavy financial loss delay on his movies would mean, the scandal of his big star exposed as a user of heroin? Again the question was yes. But again this was not what the Don meant. Finally Hagen translated the question properly in his mind. Did Jack Woltz have the balls to risk everything, to run the chance of losing all on a matter of principle, on a matter of honor; for revenge?
Hagen smiled. He did it rarely but now he could not resist jesting with the Don. “You’re asking if he is a Sicilian.” The Don nodded his head pleasantly, acknowledging the flattering witticism and its truth. “No,” Hagen said.
He had long ago learned that society imposes insults that must be borne, comforted by the knowledge that in this world there comes a time when the most humble of men, if he keeps his eyes open, can take his revenge on the most powerful. It was this knowledge that prevented the Don from losing the humility all his friends admired in him.
The abuse itself bothered him not at all. Hagen had learned the art of negotiation from the Don himself. “Never get angry,” the Don had instructed. “Never make a threat. Reason with people.” The word “reason” sounded so much better in Italian, ragione, to rejoin. The art of this was to ignore all insults, all threats; to turn the other cheek. Hagen had seen the Don sit at a negotiating table for eight hours, swallowing insults, trying to persuade a notorious and megalomaniac strong-arm man to mend his ways. At the end of the eight hours Don Corleone had thrown up his hands in a helpless gesture and said to the other men at the table, “But no one can reason with this fellow,” and had stalked out of the meeting room. The strong-arm man had turned white with fear. Emissaries were sent to bring the Don back into the room. An agreement was reached but two months later the strong-arm man was shot to death in his favorite barbershop.